Refund & Cancellation Policy

Last updated: June 25, 2026

This policy explains how billing, cancellations, and refunds work for services provided by Vascoh LLC, including those delivered under our brand Mise. It supplements our Terms of Use. Specific terms in a signed order form ("Order") control where they differ.

1. Billing

• Setup fees are one-time charges due before onboarding begins; they cover configuration and delivery of your service.
• Subscription fees are billed in advance at the start of each billing cycle.
• Advertising spend (where applicable) is paid by you directly to your own advertising account and is never billed by, or refundable from, Vascoh.

Payments are processed securely via Stripe.

2. Cancellation

• Subscriptions may be cancelled with written notice before the next billing cycle. Cancellation stops future charges; it does not retroactively refund a period already in service, except as below or in your Order.
• To cancel, email ops@vascoh.com from the email associated with your account.

3. Refunds

• Setup fees are non-refundable once onboarding/build work has begun.
• Subscription fees are generally non-refundable for periods already delivered, except where a guarantee in your Order applies, or at our discretion where services were not provided due to our fault.
• Duplicate or erroneous charges are refunded promptly upon verification.

4. How to request a refund

Email ops@vascoh.com with your business name, the charge date and amount, and the reason. We aim to acknowledge within 2 business days and resolve approved refunds within 5–10 business days to the original payment method.

5. Chargebacks

If you believe a charge is incorrect, please contact us first, and we'll work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of services while the dispute is reviewed.

6. Contact